Consumer Contracts

Consumer contractsA contract is a written or legal agreement, usually between two parties. Usually, one party agrees to provide a good and/or a service, and the other party agrees to pay for it. Basically any kind of consumer transaction can be considered a contract. Contractual matters are generally the responsibility of the provinces and territories.

Learning More About Contracts

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on contracts. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services (MCS) helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information and tips for consumers on a number of issues, including various contractual matters.

For residents of Quebec

Services Québec offers citizens and businesses throughout Quebec a single, multiservice window for simplified access to public services. The consumer section of the Services Québec website offers useful information and tips on a number of consumer issues, including various types of contracts.

The Office de la protection du consommateur enforces legislation under its jurisdiction, informs consumers collectively and individually, educates consumers, receives complaints, and fosters dialogue among consumer marketplace participants. Its website provides detailed information on consumer rights and responsibilities under the Consumer Protection Act.

For residents of Nova Scotia

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Service Nova Scotia and Municipal Relations, Public Enquiries
Mail Room, 8 South
Maritime Centre
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720
Email: askus@gov.ns.ca
Website: www.gov.ns.ca/snsmr/access/individuals/consumer-awareness.asp

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Office, Consumer and Corporate Affairs, Manitoba Healthy Living, Seniors and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728
Email: consumers@gov.mb.ca
Website: www.gov.mb.ca/cca/cpo/index.html

For residents of British Columbia

Consumer Protection BC is a not-for-profit corporation which delivers consumer protection services throughout British Columbia. Consumer Protection BC is dedicated to promoting a fair marketplace for consumers and businesses and enforcing consumer protection laws in BC.

Their website offers useful information and tips for consumers on consumer contracts, including your consumer rights and how to file a complaint pertaining to a contract.

You can also learn more about direct sales contracts by visiting our Door-to-Door Sales page.

For residents of Prince Edward Island

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283
Website: http://www.gov.pe.ca/jps/index.php3?number=1002799&lang=E

For residents of Saskatchewan

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan
1919 Saskatchewan Drive, Suite 500
Regina, Saskatchewan S4P 4H2
Telephone: 306-787-5550
Toll Free: 1-888-374-4636
Fax: 306-787-9779
Email: consumerprotection@gov.sk.ca
Website: www.justice.gov.sk.ca/cpb

For residents of Alberta

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street
Edmonton, Alberta T5J 4G8
Telephone: 780-427-4088
Toll Free: 1-877-427-4088
Email: service.alberta@gov.ab.ca
Website: www.servicealberta.ca

For residents of Newfoundland and Labrador

For more information on this topic, you may wish to contact your provincial consumer affairs office. They can be reached at:

Service NL
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998
Email: gsinfo@gov.nl.ca
Website: www.gs.gov.nl.ca/index.html

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/