Credit Reporting

Credit reportingA credit report is a "snapshot" of an individual’s credit history. This credit information allows financial institutions and lenders to measure an individual’s level of financial risk and assess their creditworthiness.

A credit score is determined from various factors such as past and current level of debt, debt repayment or bill payment habits, etc. There is no standard model for a consumer credit score in Canada; credit reporting agencies and other businesses use their own formulas to assess creditworthiness.

How to find your credit report

Consumers may obtain a copy of their personal credit report from either of the main credit reporting agencies in Canada, Equifax or TransUnion. There are a number of methods for obtaining a credit report. For example, immediate online access to a credit report (and credit score) is available for a fee. Alternatively, a consumer may request a free copy of a credit report by mail, toll-free telephone number, or – in some areas – in person. To order a free credit report from the main national credit reporting agencies, call the following numbers:

Learning More About Credit Reporting

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on credit reporting. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

The Office of Consumer Affairs (OCA) promotes the interests and protection of Canadian consumers and provides information to help them make informed decisions in the Canadian marketplace, including information on credit reports, credit scores, and credit ratings.

The Financial Consumer Agency of Canada (FCAC) works to protect and inform consumers of financial services. The FCAC offers many resources and tools related to credit reporting.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information and tips related to credit reporting. Under the Ontario Consumer Reporting Act, consumers are entitled to know who has accessed their personal credit records and when.

For residents of Quebec

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450
Québec, Quebec G1K 8W4
Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976
Website: www.opc.gouv.qc.ca

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

The consumer awareness section of the Access Nova Scotia website provides information for consumers on a number of issues, including credit reporting.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

Consumer and Corporate Affairs, a division of Manitoba Family Services and Consumer Affairs, helps educate, protect and serve consumers by building consumer confidence in the marketplace and by providing responsive client services.

The Consumer and Corporate Affairs website provides information and tips for consumers on a number of issues, including information on credit reporting.

Under the The Personal Investigations Act, you are entitled to know who has accessed your personal credit records and when.

For residents of British Columbia

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244
Victoria, British Columbia V8W 9J2
Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181
Email: info@consumerprotectionbc.ca
Website: http://www.consumerprotectionbc.ca

For residents of Prince Edward Island

The Consumer Services section of the Prince Edward Island Department of Environment, Labour and Justice provides consumers with information and guidance so that they can make informed decisions. They are also responsible for protecting the public through licensing and regulation of certain individuals, businesses and non-profit enterprises.

Their website provides information for consumers on a number of issues, including consumer credit reporting agencies.

For residents of Saskatchewan

The Ministry of Justice and Attorney General is responsible for the regulation of consumer and marketplace relations in Saskatchewan. Their website offers useful information and tips for consumers on a number of issues, including information on credit reporting.

For residents of Alberta

Service Alberta works to ensure a fair marketplace for both buyers and sellers by investigating consumer complaints, enforcing consumer protection legislation and providing information products and services to consumers.

Service Alberta's website contains consumer information and tips on a variety of consumer issues, including a tip sheet on credit reporting.

For residents of Newfoundland and Labrador

Service NL provides accessible, responsive services to residents in many areas, including public health and safety, environmental protection and consumer protection.

Service NL website provides information and pamphlets for consumers on credit reporting, including their rights and responsibilties related to consumer reporting agencies.

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/