Identity Theft

Identity TheftIdentity theft is the unauthorized collection and use of someone’s personal information for fraudulent purposes. It is important to know how to avoid becoming a victim. It is also important to know what to do if it happens.

Learning More About Identity Theft

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on identity theft. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

The Office of the Privacy Commissioner of Canada (OPC) is a champion for the privacy rights of Canadians. The OPC website contains a wealth of information related to information privacy, including a fact sheet on identity theft. The website also contains information that can help Canadians recognize, report and stop identity theft.

Get Cyber Safe is a national public awareness campaign created to educate Canadians about Internet security and the simple steps they can take to protect themselves online. The Get Cyber Safe website contains information and tips for consumers on a number of cyber security related issues, including identity theft.

Reporting Identity Theft

The Canadian Anti-Fraud Centre (CAFC) collects information on illegal schemes, identity theft and complaints from Canadian consumers and/or victims. The CAFC is jointly managed by the RCMP, the Ontario Provincial Police, and the Competition Bureau of Canada. If a consumer suspects that he or she has been a target of identity theft, they should contact the CAFC.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information and tips for consumers about identity theft.

For residents of Quebec

Services Québec offers citizens and businesses throughout Québec a single, multiservice window for simplified access to public services. The consumer section of the Services Québec website offers useful information and tips on a number of consumer issues, such as identity theft.

The scams and fraud section of the Sûreté du Québec website contains information and tips on how to avoid and prevent various types of consumer fraud, including identity theft.

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

The consumer awareness section of the Access Nova Scotia website provides information for consumers on a number of issues, including identity theft. This includes tips and information on how to prevent identity theft, as well as what to do in the event you become a victim.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

Consumer and Corporate Affairs, a division of Manitoba Family Services and Consumer Affairs, helps educate, protect and serve consumers by building consumer confidence in the marketplace and by providing responsive client services.

The Consumer and Corporate Affairs website provides information and tips for consumers on a number of issues, including a tipsheet with ways of reducing the risks of identity theft.

For residents of British Columbia

Consumer Protection BC is a not-for-profit corporation which delivers consumer protection services throughout British Columbia. Consumer Protection BC is dedicated to promoting a fair marketplace for consumers and businesses and enforcing consumer protection laws in BC.

Their website offers useful information and links to resources for BC consumers on identity theft.

The Better Business Bureau of Mainland British Columbia website contains a variety of tip sheets for consumers, including tips on how to reduce your risk of identity theft.

For residents of Prince Edward Island

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283
Website: http://www.gov.pe.ca/jps/index.php3?number=10 02799&lang=E

For residents of Saskatchewan

The Ministry of Justice and Attorney General is responsible for the regulation of consumer and marketplace relations in Saskatchewan. Their website offers useful information and tips for consumers on a number of issues, including information on credit and credit counselling services.

For residents of Alberta

Service Alberta works to ensure a fair marketplace for both buyers and sellers by investigating consumer complaints, enforcing consumer protection legislation and providing information products and services to consumers. Service Alberta's website contains consumer information and tips on a variety of consumer issues, including tip sheets on identity theft, how to protect yourself when away from home, and a form for reporting identity theft to the proper authorities.

For residents of Newfoundland and Labrador

For more information on this topic, you may wish to contact your provincial consumer affairs office. They can be reached at:

Service NL
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998
Email: gsinfo@gov.nl.ca
Website: www.gs.gov.nl.ca/index.html

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/