Travel Agencies

Travel agenciesTravel agencies are businesses that sell travel related products and services directly to customers on behalf of various suppliers such as airlines, cruise lines, hotels, railways, and tour operators.

Learning More About Travel Agencies

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on purchasing travel services. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services (MCS) helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information and tips for consumers on a number of issues, including tips for travellers.

The Travel Industry Council of Ontario (TICO) is a self-managed, not-for-profit corporation, responsible for administration and enforcement of the Ontario Travel Industry Act, 2002. TICO's mission is to promote a fair and informed marketplace where consumers can be confident in their travel purchases.

For residents of Quebec

Services Québec offers citizens and businesses throughout Québec a single, multiservice window for simplified access to public services. The consumer section of the Services Québec website offers useful information and tips on a number of consumer issues, including travel.

The Office de la protection du consommateur enforces legislation under its jurisdiction, informs consumers collectively and individually, educates consumers, receives complaints, and fosters dialogue among consumer marketplace participants. Its website provides detailed information on travel and travel agencies, as well as on consumer rights and responsibilities under the Consumer Protection Act.

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

The consumer awareness section of the Access Nova Scotia website provides information for consumers on a number of issues, including consumer purchases. Their section on travel protection provides useful tips and information on how to protect yourself from the sudden failure of a travel service provider.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Office, Consumer and Corporate Affairs, Manitoba Healthy Living, Seniors and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728
Email: consumers@gov.mb.ca
Website: www.gov.mb.ca/cca/cpo/index.html

For residents of British Columbia

Consumer Protection BC is a not-for-profit corporation which delivers consumer protection services throughout British Columbia. Consumer Protection BC is dedicated to promoting a fair marketplace for consumers and businesses and enforcing consumer protection laws in BC.

Their website offers useful information and tips for consumers related to travel services, including your consumer rights, frequently asked questions, and how to file complaints.

Details are also available on British Columbia's Travel Assurance Fund which provides possible compensation for unreceived travel services purchased through licensed travel agents.

For residents of Prince Edward Island

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283
Website: http://www.gov.pe.ca/jps/index.php3?number=1002799&lang=E

For residents of Saskatchewan

The Ministry of Justice and Attorney General is responsible for the regulation of consumer and marketplace relations in Saskatchewan. Their website offers useful information and tips for consumers on a number of issues, including how to avoid travel related scams.

For residents of Alberta

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street
Edmonton, Alberta T5J 4G8
Telephone: 780-427-4088
Toll Free: 1-877-427-4088
Email: service.alberta@gov.ab.ca
Website: www.servicealberta.ca

For residents of Newfoundland and Labrador

For more information on this topic, you may wish to contact your provincial consumer affairs office. They can be reached at:

Service NL
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998
Email: gsinfo@gov.nl.ca
Website: www.gs.gov.nl.ca/index.html

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/