Debt

DebtFrequently paying bills after their due dates, bouncing cheques or receiving calls from a collection agency can all be warning signs of debt becoming unmanageable. Regardless of the size of debt, there are options available to help consumers better manage their money and get out of debt.

Learning More About Debt

The Office of Consumer Affairs (OCA) promotes the interests and protection of Canadian consumers and provides information to help them make informed decisions. The Take Charge of Your Debt section of the OCA website offers information, tips and resources to help consumers better understand and manage their debt. This includes information about budgeting, credit repair and collection agencies.

The Financial Consumer Agency of Canada (FCAC) works to protect and inform consumers of financial services. The FCAC offers resources for consumers, including tip sheets and publications on how to beat your debt.

The Canadian Consumer Handbook provides tips, contacts, and other information for consumers, including information on debt. The Handbook is produced as a partnership by the Consumer Measures Committee, a group of senior federal, provincial, and territorial government consumer affairs officials.

The Office of the Superintendent of Bankruptcy Canada protects the soundness of the bankruptcy system for the benefit of investors, lenders, consumers and the public. Its website contains a consumer's guide with information on dealing with debt.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ministry of Consumer Services (MCS) helps educate, protect and serve consumers in Ontario by ensuring a fair, safe and informed marketplace. Its website offers useful information on a number of consumer issues, including a video with tips on handling debt and obtaining counselling.

The Ontario Association of Credit Counselling Services (OACCS) aims to increase the financial well-being of Canadians through financial information, education and industry leadership. The OACCS can also help residents of Ontario contact their nearest credit counselling service.

For residents of Quebec

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450
Québec, Quebec G1K 8W4
Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976
Website: www.opc.gouv.qc.ca

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

The debtor assistance section of the Access Nova Scotia website provides information and tips for consumers on how to help manage your debt.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Office, Consumer and Corporate Affairs, Manitoba Healthy Living, Seniors and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728
Email: consumers@gov.mb.ca
Website: www.gov.mb.ca/cca/cpo/index.html

For residents of British Columbia

Consumer Protection BC is a not-for-profit corporation which delivers consumer protection services throughout British Columbia. Consumer Protection BC is dedicated to promoting a fair marketplace for consumers and businesses and enforcing consumer protection laws in BC.

Their website offers useful information and tips for consumers on debt related topics, as well as resources and links for consumers on the subject of debt.

For residents of Prince Edward Island

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Office of the Attorney General
Shaw Building, 4th Floor
95 Rochford Street
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Telephone: 902-368-4580
Telephone: 902-368-4550
Toll Free: 1-800-658-1799
Fax: 902-368-5283
Website: http://www.gov.pe.ca/jps/index.php3?number=1002799&lang=E

For residents of Saskatchewan

The Ministry of Justice and Attorney General is responsible for the regulation of consumer and marketplace relations in Saskatchewan. Their website offers useful information and tips for consumers on a number of issues, including information on credit and credit counseling services.

For residents of Alberta

Money Mentors is a not-for-profit credit counselling and money coaching organization which seeks to educate Albertans in personal money management and the wise use of credit, and to provide alternatives for individuals and families facing financial crisis.

The learning centre of the Money Mentors website provides consumers with useful information and tips on subjects such as saving money and managing debt, as well as online tools and a series of financial calculators.

For residents of Newfoundland and Labrador

For more information on this topic, you may wish to contact your provincial consumer affairs office. They can be reached at:

Service NL
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998
Email: gsinfo@gov.nl.ca
Website: www.gs.gov.nl.ca/index.html

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/