Gasoline Retailing

Gasoline retailingThe Competition Bureau is responsible for the administration and enforcement of the Competition Act, which includes provisions against price fixing, price maintenance and abusive behaviour by a dominant firm, among others. All of its provisions apply to gasoline and other petroleum products markets.

The Competition Act does not provide the Bureau with the power to regulate prices. In fact, the federal government does not have the constitutional power to enact legislation to regulate the retail price of gasoline except in a national emergency. The constitutional power to regulate retail gasoline prices rests with the provincial and territorial governments.

Natural Resources Canada publishes information on fuel prices, oil and gasoline markets, and ways to manage energy costs.

The Consumers Council of Canada (CCC), a not-for-profit organization and a member of the Canadian Consumer Initiative, works collaboratively with consumers, businesses and government in support of consumers' rights and responsibilities, seeking an efficient, equitable, effective and safe marketplace for consumers. The CCC website contains a guide to the pricing of gasoline in Canada.

The Canadian Fuels Association represents the views of petroleum refiners, distributors and marketers on business, environment, and health and safety issues. The CPPI website provides information and links to reports and findings on gasoline pricing in Canada, as well as questions and answers on the issue of gasoline pricing.

Provincial and Territorial Information

Choose your province or territory from the list above for information that applies to where you live.

For residents of Ontario

The Ontario Ministry of Energy monitors gasoline prices across Ontario and provides information on these prices to a wide range of stakeholders, including individual oil companies, industry associations, other governments, the general public and media.

Reporting incidents of inaccurate measurement or deceptive business practices

Measurement Canada is responsible for ensuring the integrity and accuracy of measurement in the Canadian marketplace. The Fairness at the Pumps Act is an amendment to the Electricity and Gas Inspection Act and the Weights and Measures Act, which are enforced by Measurement Canada. Incidents of inaccurate measurements should be reported to Measurement Canada for proper inspection.

The Competition Bureau is responsible for investigating cases of misleading advertising and other deceptive business practices while promoting fair competition, services and informed consumer choice. Complaints and cases of unfair or deceptive business practices and anti-competitive behaviour should be reported to the Competition Bureau.

For residents of Quebec

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Office de la protection du consommateur
400 Jean-Lesage Boulevard, Suite 450
Québec, Quebec G1K 8W4
Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976
Website: www.opc.gouv.qc.ca

For residents of Nova Scotia

Service Nova Scotia and Municipal Relations is responsible for enforcing consumer protection legislation in the province and providing information products and services to consumers, notably through Access Nova Scotia.

Consumers can find information on gasoline pricing on the Petroleum Products Pricing and Station Locations section the Access Nova Scotia website. This includes answers to frequently asked questions related to the pricing of gasoline.

The Nova Scotia Utility Review Board regulates and provides efficient, cost effective and fair dispute resolution services for the provinces' utilities and a number of other matters, including gasoline pricing.

For residents New Brunswick

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Financial and Consumer Services Commission
Kings Place (King Tower)
440 King Street
Fredericton, New Brunswick E3B 5H8
Telephone: 506-453-2659
Toll Free : 1 866 933-2222
Fax: 506-444-4494
Email: info@fcnb.ca
Website: www.fcnb.ca

For residents of Manitoba

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Office, Consumer and Corporate Affairs, Manitoba Healthy Living, Seniors and Consumer Affairs
302-258 Portage Avenue
Winnipeg, Manitoba R3C 0B6
Telephone: 204-945-3800
Toll Free: 1-800-782-0067
Fax: 204-945-0728
Email: consumers@gov.mb.ca
Website: www.gov.mb.ca/cca/cpo/index.html

For residents of British Columbia

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244
Victoria, British Columbia V8W 9J2
Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181
Email: info@consumerprotectionbc.ca
Website: http://www.consumerprotectionbc.ca

For residents of Prince Edward Island

The Prince Edward Island Regulatory and Appeals Commission (IRAC) is an independent quasi-judicial tribunal which regulates a number of provincial statutes, including the Petroleum Products Act.

The IRAC website includes a page with answers to frequently asked questions related to gasoline pricing in the province.

For residents of Saskatchewan

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Protection Division, Financial and Consumer Affairs Authority of Saskatchewan
1919 Saskatchewan Drive, Suite 500
Regina, Saskatchewan S4P 4H2
Telephone: 306-787-5550
Toll Free: 1-888-374-4636
Fax: 306-787-9779
Email: consumerprotection@gov.sk.ca
Website: www.justice.gov.sk.ca/cpb

For residents of Alberta

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street
Edmonton, Alberta T5J 4G8
Telephone: 780-427-4088
Toll Free: 1-877-427-4088
Email: service.alberta@gov.ab.ca
Website: www.servicealberta.ca

For residents of Newfoundland and Labrador

For more information on this topic, you may wish to contact your provincial consumer affairs office. They can be reached at:

Service NL
PO Box 8700
St. John's, Newfoundland and Labrador A1B 4J6
Telephone: 709-729-4834
Toll Free: 1-877-968-2600
Fax: 709-729-6998
Email: gsinfo@gov.nl.ca
Website: www.gs.gov.nl.ca/index.html

For residents of Northwest Territories

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Municipal and Community Affairs
5201-50th Avenue, Suite 600
PO Box 1320
Yellowknife, Northwest Territories X1A 3S9
Telephone: 867-873-7125
Fax: 867-873-0309
Email: michael_gagnon@gov.nt.ca
Website: http://www.maca.gov.nt.ca/?page_id=504

For residents of Yukon

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Services, Department of Community Services
Andrew Philipson Law Centre
2130 Second Avenue, 3rd Floor
PO Box 2703 (C-5)
Whitehorse, Yukon Y1A 2C6
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111
Fax: 867-667-3609
Email: consumer@gov.yk.ca
Website: www.community.gov.yk.ca/consumer/index.html

For residents of Nunavut

For more information on this topic, you may wish to contact your territorial consumer affairs office. They can be reached at:

Consumer Affairs, Department of Community and Government Services
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, Nunavut X0C 0A0
Telephone: 867-793-3303
Toll Free: 1-866-223-8139
Fax: 867-793-3321
Email: Laupaluktuq@gov.nu.ca
Website: www.gov.nu.ca/english/