Step 2: Be Prepared

Step 2

Be Prepared

Good preparation will help you present your complaint in a clear, concise, and factual way. Follow these guidelines:

  • Keep your complaint information in a file and store it safely. Keep it available so you can explain your complaint accurately.

    Your file may include:

    • sales receipts
    • contracts
    • order forms
    • letters to and from the company
    • repair and/or service information
    • cancelled cheques
    • your list of the company respresentatives with whom you spoke, when you spoke to them, and key points discussed
    • other information you consider important to your case


Tip: Never give away your original documents. Make copies as needed.

Complaint Roadmap Home | Step 1: What You Should Know Before You Start | Step 2: Be Prepared | Step 3: Contact the Business | Step 4: Put it in Writing | Step 5: Need to Take Your Complaint Further? | Step 6: Going to Court