Step 5: Need to Take Your Complaint Further?

Step 5

Need to Take Your Complaint Further?

If your complaint hasn’t been satisfactorily resolved after following Steps 1 to 4, there may be a federal, provincial or territorial regulator who could handle your complaint if it falls within their mandate.

Your next step is to see if there's a national complaint handling body that can help.

Use the drop down menu below to match your complaint with areas where complaints are handled nationally. If no good match appears then select “Complete list” to see all the areas handled nationally and search for a better match there.


Complaint Roadmap Home | Step 1: What You Should Know Before You Start | Step 2: Be Prepared | Step 3: Contact the Business | Step 4: Put it in Writing | Step 5: Need to Take Your Complaint Further? | Step 6: Going to Court