Step 6: Going to Court

Step 6

Going to Court

Legal action may resolve the complaint and is the last step in the Complaint Roadmap. Small claims court and less frequently, class action lawsuits, are two possible options. If, instead, you decide to sue, act within the time limitations for filing a lawsuit. Consider the costs and benefits and seek legal advice.

NOTE: The Complaint Roadmap is not a substitute for legal advice.

Small Claims Court

  • A relatively simple and less expensive way to resolve disputes than many court proceedings.
  • The maximum monetary dollar limit of claims varies by province or territory. Check the monetary limit in your province or territory and whether the subject of your case can be heard before that court.
  • There may be a fee to file a claim, plus additional costs may be applied for serving orders, payments to witnesses and travel expenses.
  • You do not need a lawyer to go to small claims court.
  • Small claims courts allow each side to explain their story and do not expect consumers to know legal technicalities.

For more information about the small claims court where you live, choose your province or territory from the list below:

Class Action Suits

Individuals who have suffered similar losses or injuries, from time to time, band together to form a class action suit to recover damages and share the legal costs.

  • Class actions are available in most jurisdictions in Canada.
  • A class action is a potentially complex legal procedure that may take several years to conclude.
  • Consider the costs and benefits of a class action, seek legal advice and read about it before you join one.

NOTE: The Complaint Roadmap is not a substitute for legal advice.


Complaint Roadmap Home | Step 1: What You Should Know Before You Start | Step 2: Be Prepared | Step 3: Contact the Business | Step 4: Put it in Writing | Step 5: Need to Take Your Complaint Further? | Step 6: Going to Court