Sample Complaint Letter
Sample Complaint Letter or Email
Download the Sample Complaint Letter in rich text format (14KB) to add your text.
(Your City, Province or Territory, Postal Code)
(Your Email Address, if you have an email address where you can be contacted)
(Name of contact person, if available)
(Title, if available)
(Consumer Complaint Division, when you have no contact person)
(City, province or territory, postal code)
Dear (Contact Person):
Re: (account number, if applicable):
On (date), I (bought, leased, rented or had repaired) a (name of the product with serial or model number or service performed) at (location).
Unfortunately, your product has not performed well (or the service was inadequate). I am disappointed because (explain the problem: for example, the product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented at the time of sale).
To resolve the problem, I would appreciate (state the specific action you would like: money back, store credit, repair or exchange, for example). Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, cancelled cheques, contracts, and any other documents associated with the purchase).
I look forward to your reply and to your resolving my problem, and will wait until (set a time limit: usually 10 working days is sufficient) before seeking help from a consumer protection agency or filing a complaint with the Better Business Bureau. Please contact me at the above address or by telephone at (home and/or office number with area codes)
cc: (indicate who will receive a copy of this letter, e.g., product manufacturer)