Contact Information

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GOVERNMENTS

Federal, provincial and territorial government agencies responsible for consumer affairs.

You will find a list of key federal, provincial and territorial government agencies responsible for consumer affairs at http://www.consumerhandbook.ca/en/contacts/provincial-territorial-offices.

The federal, provincial and territorial governments offer answers to many common consumer questions in the Canadian Consumer Handbook. This handbook offers tips and information on identity theft, insurance, funerals, warranties and more, as well as contacts for organizations that can give you more information or help you resolve a consumer problem you might have.

Service Canada

Service Canada is a federal government department that can help you find the information you need on the services you want.

From within Canada, you can call Service Canada toll-free Monday to Friday. For callers in Canada, service is available from 8:00 a.m. to 5:00 p.m., your local time.

Toll-Free: 1 800 O-Canada (1-800-622-6232)

TTY: 1-800-926-9105

If you live outside Canada, find out more about accessing 1 800 O-Canada from other locations around the world on the contact page of Service Canada’s website.

Citizenship and Immigration Canada

You will find information about programs and services for newcomers at www.cic.gc.ca/english/newcomers/live.

Quebec is responsible for delivering reception, francization and integration services directly to its immigrants. You can consult the online directory of the Ministère de l’immigration et des communautés culturelles for a list of its partners who provide reception services and integration support. The directory can be found at www.immigration-quebec.gouv.qc.ca/en/partners/services-offered.php.

NON-PROFIT CONSUMER ORGANIZATIONS

There are a number of non-profit consumer organizations in Canada that offer advice, services and information to consumers, often free of charge. These organizations promote consumer rights. Some of the services they provide to consumers include debt and financial counselling, and representing consumers in class action law suits when consumers’ rights have not been respected. A list of Canadian consumer organizations is available in the Canadian Consumer Handbook.

IMMIGRANT SERVING ORGANIZATIONS

There are many immigrant-serving organizations that help newcomers to Canada and that can help you in many ways. For more information on immigrant-serving organizations, visit the Citizenship and Immigration Canada and the Service Canada websites.

Quebec is responsible for delivering reception, francization and integration services directly to its immigrants. You can consult the online directory of the Ministère de l’immigration et des communautés culturelles for a list of its partners who provide reception services and integration support. The directory can be found at: www.immigration-quebec.gouv.qc.ca/en/partners/services-offered.php.